Security Information

NetSIP takes account security very seriously and realises that even with the best of intentions there is the possibility of fraud through customers equipment or account details.
With this in mind, NetSIP has several security tools available to assist in stopping and limiting the damage caused by compromised systems. Below is a list of the security measures we routinely implement:

  • Real-time Credit Limiting
  • International Destination Dialling (Limits international countries your account can dial)
  • International call limits (Limits the number of international calls your account can make)
  • Country of origin limits (Limits the country of origin that can access your account)


These tools are setup with default and reasonable values on all NetSIP accounts, however if you do wish to change the settings of any of these please contact NetSIP by lodging a support ticket and our staff will assist with the changes required. There is no cost for changing security settings on your NetSIP account.
General Security Procedures you can take to secure your own equipment

  • Ensure your network security software is up to date
  • Use complex passwords for your router and change them regularly
  • Ensure you have anti-virus and anti-malware installed on your computers
  • Protect your site with a firewall
  • Minimise access to your PBX
  • Never place your device in a De-Militarised Zone (DMZ) of your router
  • Keep an eye on call logs for any strange patterns in calls or calls to strange destinations
  • Never give out sensitive information such as usernames and passwords
  • Stay informed about developments and improvements in VOIP security options