Our PBX phone system is designed to improve your customer service and automate and manage your phone network, making it scalable, flexible and efficient.
PBX, which stands for Private Branch Exchange, is a system that links all the phones in your company together and streamlines all the external calls and communications. At NetSIP, our PBX system is designed to make sure that it covers all your needs, and above all, eliminates all your pain points.
What is a PBX system and how does it work?
Contrary to popular belief, the PBX system is not only reserved for large organisations. Even small businesses with fewer employees can benefit from reputable VoIP service providers if they want to nurture customer relationships, manage their calls efficiently, and automate the time-consuming and repetitive tasks involved in answering calls manually.
What are the different types of PBX systems?
PBX phone systems come in three variations: analogue, digital on-premise solution, and cloud-hosted.
At NetSIP, we offer a cloud-hosted phone system because it covers all the needs of companies in a highly competitive market. Think of our system as an end-to-end SIP service solution that gives you full access to our infrastructure that we manage, monitor and update regularly. These benefits are not found in a private IP data network.
Our hosted telephony system also uses VoIP, which stands for Voice over Internet Protocol. In a nutshell, this method delivers voice communications and other multimedia sessions over the internet, which means you don’t need to spend on new hardware. Take note that by partnering with NetSIP, you can save a lot of money.
And thanks to our PBX system’s voice and internet integration, you get unlimited access to new extensions and trunks. Through this flexibility and scalability, our system particularly favours businesses aiming for growth.
Meanwhile, the analogue PBX system is increasingly becoming rare these days because of its unreliability and limitation as it uses the old copper landline network to connect inbound and outbound calls.
Another type of PBX system is the digital on-premise solution, which does not provide the same flexible and scalable features found in a cloud-hosted system. This setup is also high maintenance and more expensive because you need to invest in new hardware and other technology. Plus, you need to hire a team to monitor and manage your PBX phone systems.
By contrast, our cloud-hosted phone system eliminates all the maintenance and accountability issues because we are the ones who will manage, monitor and update your system. This frees up your time and resources, allowing you to focus on the most important thing: growing your business.
What are the benefits of using a PBX system?
As an end-to-end VoIP provider, NetSIP offers a myriad of benefits to your business, regardless of your industry and size. Additionally, we perform an in-depth review of your requirements, costs, usage, and pain points so that we can create an end-to-end solution specifically designed for your business.
Automation. By automating your digital PBX system, you can significantly reduce your overhead cost because it eliminates time-consuming and repetitive tasks. Plus, you may even skip hiring a receptionist to answer calls, thanks to our ‘auto attendant’ that allows external callers to enter an extension number and cut through a lengthy process.
Improved internal communications. By partnering with us, your internal calls stay in your office PBX system rather than go out to the local phone company’s exchange, only to return to your business; this process is not only inefficient but also expensive because it usually incurs an additional charge. Having multiple separate phone lines is also unmanageable, especially if you’re a small business with limited staff.
Manageable external communications. If you partner with NetSIP, your business can receive multiple incoming calls that can be accessed by just one number. This means that you don’t have to provide your customers with a long list of contact numbers since it is possible only to have one. In addition, your staff can make external calls even when other callers are still connected.
Maintenance-free office PBX systems. When you partner with SIP trunk providers like us, you don’t need to hire staff to maintain, manage and update it. Also, you don’t have to worry about buying additional hardware and technology, which makes our service even more cost-effective.
Reduced overhead cost. Thanks to smart features such as ‘auto receptionist’, you can slash your operational expenses. Additionally, you don’t have to hire your own technicians and engineers because our PBX system covers all the maintenance and updates.
Increased efficiency and productivity. The core benefit of partnering with NetSIP is increased efficiency. Imagine your staff following up leads and contacting clients even when they are outside the office. With this feature, you can also help telecommuting employees stay productive. Plus, you don’t need your staff constantly anchored to the office phone.
Intelligent features. Our PBX system is the flexibility call routine (also called follow-me), which allows you to program your phone to forward your calls to another phone if you don’t answer it within a predetermined number of rings. For instance, you’re waiting for an important call, but then you need to attend an emergency meeting. This feature prevents your business from missing opportunities.
With NetSIP’s VoIP services and hosted PBX, you can enjoy reliable and unified communications. You can also explore our VoIP Reseller Program and consider becoming VoIP resellers. Our excellent services are enjoyed by our wholesale VoIP providers. Enquire now to learn more about our PBX system. Our sales team is ready to answer any enquiries you may have.