If you’re after Australia’s best VoIP service provider, look no further. 

NetSIP has over 15 years research and experience in the business telecommunications industry. Our unified communication solutions provide businesses of all sizes with low-touch, high-impact tools across our SIP, PBX and VoIP services. We simplify technology to empower businesses. 

Supported by our world-class Tier One backbone, our complete automation platform offers a premium voice and media communication solution. As a VoIP service provider, we support organisations ranging from ASX-listed companies and multinational call centres through to small businesses, helping them streamline their business communication processes to save time, improve customer service quality, and maximise revenue. 

To find out how NetSIP can help your business grow, chat with a member of our team today about our VoIP services,  SIP service, and PBX phone system; differentiating between VoIP providers and SIP Trunk providers, or explore our VoIP Reseller Program and become a wholesale VoIP provider or VoIP reseller.

How does VoIP work? 

At the most basic level, VoIP – or ‘Voice Over Internet Protocol’ – uses the internet to make a voice call instead of a traditional landline. It converts analogue voice signals into digital, then sends them as data packets via your internet connection. Because it’s all done online, it negates the need for physical phone lines – or even a telephone. A VoIP service provider offers the phone number, network and technology to make this possible. 

It might surprise you, but VoIP communication has been around for a while. If you’ve ever made a call from your laptop or similar device using a program like Skype or FaceTime, you’ve used a consumer version of VoIP! 

When a customer places a telephone call to your business, it comes via the PSTN or public switched telephone network. Their call will immediately connect directly to your organisation’s VoIP service (hosted on our servers). 

Using the internet, the server will then connect the call following strict automated protocols. These will have been set up with you to facilitate the quickest and best customer service solution. 

Your business will answer the phone call using the PBX – or Private Branch Exchange. The PBX also operates entirely online as your business phone network. It provides complete call support, from typical features like voicemail, transfers and conferencing to queues, auto-attendant capabilities and call recording.

Business VoIP systems can cater for a business of any size, regardless of their communication needs. If you want incoming voice calls distributed across just a few mobile devices or if you manage a global enterprise with high call volumes across different time zones, a VoIP provider can help you find the perfect solution. 

Do I need special equipment for VoIP?

One of the best things about VoIP is that it allows users to choose their own hardware. 

This increases flexibility within the workplace, portability between different worksites and through a remote connection, and also increases accessibility through adaptive devices such as headsets and microphones. Hands-free VoIP solutions also increase workflow through multitasking support. 

VoIP services can be accessed from mobile phones, laptops, desktop computers, tablets, softphones, VoIP-enabled desk phones and more. You can even get VoIP adaptors for existing desk phones. Chat today with NetSIP, Australia’s leading VoIP service provider, to discover the best voice over IP service equipment solution for your business. 

How to choose the right VoIP service provider?

Choosing the right VoIP service provider is a critical business decision that comes down to more than just cost. 

We offer 24/7/365 NOC (Network Operations Centre) support to all our customers as one of Australia’s few genuine Tier One providers. NetSIP’s VoIP services are hosted on our secure servers and supported by our technical staff, infrastructure and technology systems – not via a third-party provider (Tier Two or lower). 

Your business will benefit immediately from our years in honing and refining our VoIP system and other communication systems and plans. 

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